Junior Support Analyst
ReStart Consulting is a healthcare services organisation with a singular focus on delivering exceptional solutions and services to the NHS and healthcare system providers. Our team is composed of professionals who bring extensive experience within the NHS, ensuring that our solutions are tailored to meet the unique needs of the healthcare sector.
Our deep understanding of the NHS, combined with our commitment to improving patient care, positions us as a trusted partner for healthcare providers. At ReStart Consulting, we’re not just providing services - we’re reshaping healthcare delivery for the better.
ReStart is excited to announce a new opening for a Junior Support Analyst in our expanding Support department. This role, based in our Exeter office, is perfect for a Graduate or Junior Support Analyst eager to become a key team member in our department.
The Candidate
The ideal candidate will have relevant experience working in a support / helpdesk function. We value a ‘can-do’ attitude, excellent communication skills, and above all, a passion for customer service. Full training along with mentorship and a structured career path will be provided.
In this role, you’ll work as part of the ReStart Support team, helping to identify and respond to customer support issues. You’ll work closely with senior ReStart staff, third-party system providers, and NHS clinical staff, witnessing first-hand how our work impacts patients and patient care. This role is both technical and client-facing.
The role is primarily located in our Exeter office. We welcome applications from local candidates or those willing to relocate to Exeter. After a successful probation period there is the option of working a mixed home / office routine.
Roles and Responsibilities
- Work in our Support team providing 1st / 2nd line support to our clients and employees.
- Work with our Development Teams, resolving technical issues.
- On-call standby (rota based) for out-of-hours support issues with our clients (remote access only).
- Manage the Support ticketing system to ensure all queries are logged, resolved and closed.
- Escalate significant problems to ReStart Management & service providers/suppliers and assist them to find a resolution.
- Become fluent in our internal systems (helpdesk and project admin, incl. JIRA ServiceDesk)
- Assist with business operational tasks.
- Work to achieve individual, team and department targets.
- Ability to prioritise workload.
Experience & Qualifications
Essential:
- Experience with Windows Server (2012 - 2022)
- Experience of Network troubleshooting
- Scripting using a variety of technologies, e.g. PowerShell
- Knowledge of the ITIL framework
- Excellent customer service skills
- Excellent communication skills (written & oral)
- Confident and personable on the telephone
- Genuine interest in I.T and enthusiasm to learn new skills
- Strong team player
Desirable:
- Healthcare / NHS IT Support experience
- Previous Helpdesk experience
- Experience with Linux systems
- Knowledge of WireShark or other packet capture tools
- Experience managing/querying SQL databases
- Experience with Integration Engines
- Knowledge of HL7 messaging
- Experience with Cloud infrastructure environments
Get ready for an adventure of a lifetime with this role! It’s not just a job, it’s a journey to harness your passion for customer support, sharpen your technical and consultancy skills, and make a tangible difference in the NHS. Your dedication will be rewarded, and that’s not all! Our company days are a blast - a fantastic opportunity to let loose, have fun, and connect with colleagues from all corners of the country. We look forward to receiving your application!
Reference ID: Junior Support Analyst January 2024
Application deadline: This vacancy will be closed when the required number of successful candidates have been found.
Salary Range: £24K - £30K