Product Specialist - Integration and Technical Platforms

About ReStart

ReStart is a healthcare services organisation with a singular focus on delivering exceptional solutions and services to the NHS and healthcare system providers. Due to an exciting period of growth at ReStart we are looking to expand our team. Our team is composed of professionals who bring extensive experience within the NHS, ensuring that our solutions are tailored to meet the unique needs of the healthcare sector.

Our deep understanding of the NHS, combined with our commitment to improving patient care, positions us as a trusted partner for healthcare providers. At ReStart, we’re not just providing services - we’re reshaping healthcare delivery for the better.

The candidate

Restart is seeking a dynamic and experienced Product Specialist to join our team. The Product Specialist will play a critical role in managing the pre-sales process for our products and services, as well as leading the installation and implementation of our solutions on customer sites. With a focus on interface integration to cross-organisation interoperability programmes. The Product Specialist will provide expert guidance and support to NHS trusts and Integrated Care Systems (ICS), ensuring seamless deployment and optimal performance of our platforms.

Roles and Responsibilities

Manage the pre-sales process for Restart's integration and technical platforms, including conducting product demonstrations, preparing proposals, and addressing customer inquiries and requirements.
Serve as the lead product owner during the installation and implementation of Restart's solutions on customer sites, ensuring smooth deployment and integration with existing systems.
Oversee the integration of data across various platforms and systems, facilitating seamless interface integration and cross-organisational interoperability.
Develop and implement alerting systems to promptly identify and address any failures or discrepancies in data points, ensuring data integrity and reliability.
Provide expert guidance and support to NHS trusts and ICS, offering insights and best practices to optimise efficiency and compliance.
Collaborate closely with the Head of Product to develop and execute the customers' product strategy, aligning with their specific needs and objectives.
Act as a key point of contact for customers, addressing any product-related inquiries or issues and ensuring high levels of customer satisfaction.
Stay informed about industry trends and developments related to healthcare data integration and technical platforms, incorporating insights into product strategy and offerings.
Participate in product testing and quality assurance activities, providing feedback and insights to inform product improvements and enhancements.
Assist in the development of marketing materials and documentation to support the promotion and adoption of Restart's products and services.

Experience and Qualifications

Proven experience in product management or product specialist roles, preferably within the healthcare or technology sector.
Strong understanding of data integration principles and technologies, with experience in managing complex data integration projects.
Excellent communication and presentation skills, with the ability to effectively convey technical concepts to non-technical audiences.
Demonstrated ability to manage multiple projects simultaneously and drive them to successful completion.
Strong problem-solving skills, with the ability to analyse complex issues and develop innovative solutions.
Collaborative team player with the ability to work effectively across functional teams and with external stakeholders.
Enthusiastic and self-motivated individual with a passion for delivering high-quality products and services to customers.

What we can offer

Join us at Restart and be part of a team dedicated to transforming healthcare through innovative data integration and technical solutions. Apply now to make a difference in the lives of patients and healthcare professionals across the NHS.

Benefits include:

Competitive salary and benefits package
Opportunities for professional development and career advancement
Collaborative and inclusive work environment
Chance to make a meaningful impact on healthcare systems and patient care

Submitting your application

Please submit your CV and a supporting cover letter which outlines how you meet all the criteria within this job description. We will update you about your application at various points throughout the selection process, via automated email. Please check your spam/junk folder to make sure you have not missed any of our updates.

Location: Exeter or Remote

Reference ID: Product Specialist - Integration and Technical Platforms April 2024

Application deadline

This vacancy will be closed when the required number of successful candidates have been found.

Company Statement

You must have the right to live and work in the United Kingdom to be considered for this position.
Please refrain from contacting us regarding agency inquiries or applications. ReStart does not accept unsolicited agency applications and will not compensate any third-party agency or company unless there is a signed agreement in place with ReStart.